How do I activate my free spins?

If you’ve met the terms of a bonus, your free spins will be credited to your account within 24 hours after opting in.

How long will my withdrawal take to process?

Withdrawals are processed within 3 minutes of account verification. The time to receive your funds varies by payment method but typically takes just a few minutes.

What should I do if I forget my password?

Use the “Forgot Password?” link on the login page to reset your password easily.

Where can I view my wagering requirements?

If an active bonus is on your account, wagering requirements are listed on the “Withdrawal” page and must be met to proceed with a withdrawal.

Is Jili777 Casino licensed?

Yes, Jili777 Casino is operated by Green Feather Online Limited under Malta’s gaming regulations. Our gaming license, No. MGA/B2C/445/2017, was issued by the Malta Gaming Authority on January 16, 2019.

Does Jili777 Casino offer a VIP program?

Yes! We have a rewarding VIP program. Visit our VIP page to learn more about benefits and how to qualify.

How do I claim loyalty points?

Earn loyalty points as you play and deposit on our site. Once enough points are accumulated, they can be exchanged for cash in the “Comp Points” section of your account.

Why am I unable to reach Live Chat support?

If Live Chat is unavailable, please send any questions to [email protected], and our team will respond as soon as possible.

What is a bonus?

A bonus is extra funds added to your account to boost your winnings. Bonuses may have wagering requirements and cannot be withdrawn until these are met.

Can I cancel a bonus?

Yes, if no wagering has occurred. Contact our support team via email ([email protected]) or Live Chat to cancel a bonus.

What is a wagering requirement?

A wagering requirement specifies how many times a bonus amount must be played before it can be withdrawn. Requirements apply to both deposit and free spin bonuses.

What should I do if my bonus isn’t added?

Please contact our Support Team before using your funds, and we’ll assist in resolving the issue.

How do I deposit money into my Jili777 Casino account?

Click the “+” symbol at the top of your screen, select “Deposit” from the Account menu, choose a payment method, and follow the instructions. If you encounter issues, our representatives on Live Chat are ready to help.

How long does the account verification process take?

With all required documents submitted, account verification typically completes within 48 hours.

What should I do if my deposit isn’t showing in my account?

First, verify that the funds were debited from your payment source. If so and the issue persists, contact customer support via Live Chat for assistance.

Is Jili777 Casino safe?

Yes, we use SSL encryption to secure transactions and protect customer data. Jili777 is also PCI compliant and regulated by the Malta Gaming Authority.

How will Jili777 Casino transactions appear on my bank statement?

All transactions will display as “Green Feather Gaming” on your statement.

Why was my deposit declined?

Common reasons include incorrect payment details, insufficient funds, or bank restrictions. Some credit card providers block gambling transactions. If the problem persists, consider trying a different deposit method.

Although we will dive into the nitty-gritty details of all your questions, you can quickly search for answers using our Jili777 Casino FAQs section — everything from account creation issues to bonuses and withdrawals, VIP programs. Our FAQs tell you what you need to know about secure payment processing, troubleshooting problems, and access to exclusive promotions. Get the basics of how to get started with Jili777 Casino breaking it down so you know everything you need to know and are ready to enjoy all the great features and bonuses.